FibreWired Burlington Hydro Communications
1340 Brant Street
Burlington, ON L7R 3Z7
Telephone: 905-332-2267
Toll free: 866-520-FBHC (3242)
Fax: 905-332-0684
info@fibrewiredburlington.com
www.fibrewiredburlington.com
For Technical Support:
FibreWired provides technical support services 24 hours a day, every day. To ensure you receive the best possible service for your urgent or non-urgent technical issues, we respond on a priority basis as follows:
If your network is down…
or you have a systems issue that is critically impacting your business operations, your problem is priority one for us. We will dedicate resources around the clock if necessary to get you back in business. Please help us help you by e-mailing (where possible) any supporting documents you have (e.g. pings, traceroutes, show interface, etc.) to support@fibrewiredburlington.com prior to calling us at 866-520-FBHC (3242). Technicians are on duty or on call 24 hours a day.
When calling, please be prepared to provide the following information:
- your name
- company’s name and full mailing address
- phone number
- a brief description of the problem
- if your problem is related to an Internet outage, please advise us if supporting documentation has been e-mailed to us (see above)
If you are still up and running…
but you require information or assistance to get or keep your network performing optimally, we will provide the information or assistance you need during regular business hours. Please be in touch by e-mail to support@fibrewiredburlington.com, and you will be contacted by a network technician.
If you need Web Hosting technical support…
Call 888-637-8725 for urgent requests, or e-mail support@fibrehost.net for non-urgent requests for support or information.
Terms and Conditions
Click Here To View The FibreWired Terms and Conditions. Please review these Terms and Conditions carefully as these Term and Conditions are in relation to the FibreWired Burlington Hydro Communications products and services. All content within these terms and conditions, is subject to change without notice. FibreWired Burlington Hydro Communications suggests you review these terms and conditions on a regular basis.
